When We Are Closed
For urgent advice and treatment when the surgery is closed, phone the surgery on the usual number and an answer phone message will advise you of an alternative number to dial.
A receptionist in the emergency call centre will answer your call and either:
- arrange for you to speak to a doctor or nurse
- invite you to attend the centre to be seen by the doctor
- arrange a home visit if you are too ill to visit the centre
To ensure that your records are complete, details of out of hours consultations are passed to the practice and are retained in our own medical records system, as well as by the out of hours service.
The Walk-in Centre/ Urgent Care Centre
The Walk In Centre has recently relocated to the Urgent Care Centre at York Hospital (located in the emergency department). There will be a single reception point where patients will be directed to the Urgent Care Centre or the emergency department depending on their needs. The Urgent Care Centre provides fast and convenient NHS treatment. You can see an experienced nurse for advice, assessment and treatment for minor ailments and injuries such as cuts, bruises, minor infections, strains, sprains and skin complaints. You do not need an appointment.
NHS 111 Service
NHS 111 is a new service that's been introduced to make it easier for you to access local NHS healthcare services. You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time. Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens
Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.
Your local pharmacist will be able to give you free health advice at any time – you don't need an appointment. Many pharmacies operate extended hours on a rota basis. Call NHS 111 for details.
In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.